Service Level Agreement
1. SERVICES TO CLIENT
The Company shall provide the following ("Services") to Client:
1.1. WEBSITE CONTENT UPLOADING:
1.1.1. It is the Client’s responsibility to provide all the website and work related content to the company, which can be Images, Videos, Documents, Product Specification, Company Logo and Unique Content.
1.1.2. The website will be built according to the details which client has provided no amendments can be made once work is done.
1.2. WEBSITE DESIGN:
1.2.1. In an effort to be as efficient and as cost-effective as possible, our process is designed to be completed in stages. It is therefore of vital importance that to give any reference website that the client likes or the client can let the company design to the best of the company’s abilities.
1.2.2. Any minor changes or edits the client wishes to make should be provided to the company all at once, so the company can do all the minor changes in the smallest possible duration.
1.2.3. The Company is here to claim every good services and components that client wants but it takes efforts of every person to make website so we request our clients that “REWORK/REDESIGNING OF WEBSITE CAN NOT BE DONE”
1.3. WEBSITE MANAGEMENT:
1.3.1. Minor website management which can be product update, banner change, design work, etc. will only be done till the website design is finished. After design completion no management request will be considered.
1.4. PRODUCT CATALOGING:
1.4.1. Client will provide all the product description, Specification, Images and Logo in the digital format only.
1.4.2. Storearmy will catalog 50 products of client in the website.
1.5. SEO KEYWORD UPDATION:
1.5.1. Company is providing basic SEO service as complimentary.
1.5.2. The keywords cannot be modified once entered, company allows the client to remove keywords as per their understanding.
1.6. DELIVERY TIME:
1.6.1. WEBSITE
1.6.1.1. In order to have your website launched within the timeframe of 1 week which is guaranteed by the company and discussed by the company representative, the company requires all the information which is asked in the Website Creation Prerequisites Form.
1.6.1.2. Company must receive this information and these materials in a timely manner or Client will risk dilating from the schedule and significantly delaying the launch of website beyond the quoted timeframe.
1.6.2. MOBILE APPLICATION
1.6.2.1. Our app production is based on the information we have received from each of our clients i.e. App logo, App name, App description and only after the completion of the website.
1.6.2.2. Android mobile application will take 3 days’ time to be made available on Playstore.
1.6.2.3. iOS mobile application will take 15 days to be made available on Appstore.(Pro Plan Only)
1.7. PAYMENT GATEWAY & DELIVERY CHARGES:
1.7.1. For all payments made online, a transaction charge is deducted by the payment gateway. Client agrees to pay the transaction charge to the payment gateway.
1.7.2. Company does not cover any delivery/courier charges, Client agrees to pay the delivery charge to the courier company.
1.8. FEATURE ADDITION AND REDUNDANCY:
1.8.2. Company reserves the right to add new features or discontinue any features without prior notification to the client.
2. PAYMENT TERMS
2.6. All Payments are to be made towards “Waltfox Ventures Private Limited”.
2.7. All Payments should be cleared in advance.
3. CHANGES
3.6. Client may, with the approval of the Company, issue written directions within the general scope of any Services to be ordered. Such changes (the "Change Order") may be for additional work or the Company may be directed to change the direction of the work covered by the Task Order, but no change will be allowed unless agreed to by the Company in writing and the cost of changes are to be paid by client.
4. STANDARD OF CARE
4.6. The Company warrants that it services shall be performed by personnel possessing competency consistent with applicable industry standards. No other representation, express or implied, and no warranty or guarantee are included or intended in this Agreement, or in any report, opinion, deliverable, work product, document or otherwise. Furthermore, no guarantee is made as to the efficacy or value of any services performed or software developed.
5. RESIDUALS
5.6. Nothing in this Agreement or elsewhere will prohibit or limit the Company's ownership and use of ideas, concepts, know-how, methods, models, data, techniques, skill knowledge and experience that were used, developed or gained in connection with this Agreement. The Company has the right to use all data collected or generated under this Agreement.
6. NON-SOLICITATION OF EMPLOYEES
6.6. During and for 2 year after the term of this Agreement, Client will not solicit the employment of, or employ the Company's personnel, without the Company's prior written consent.
